Shipping policy
Shipping & Customer Care
Processing Time
Usually we ship out same or the next day! Though, some of our pieces are made to order, please allow us couple business days for processing once the order is placed.
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Shipping
PROMOTION: FREE untracked Canada Post LetterMail within Canada.
FREE Trackable Shipping offer valid on all orders over $100 CAD within Canada and US only.Â
Standard Delivery Time, Domestic and US: Delivery time is between 1-14 days depending on your location. Your order is shipped from postal code S7H 2B9, Canada.
International Shipping:Â We ship worldwide via Canada Post. International orders are subject to additional shipping charges based on tariffs, taxes and duties.
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Tracking Your Order
You will receive two e-mails from us. The first email will arrive shortly after your order is placed to confirm that we received your order and it is being processed. We will contact you a second time when your order has shipped and (if qualifies) it will include a tracking number for Canada Post. You can use this number to track the delivery of your package online. If you do not receive these e-mails, it is possible that you entered an incorrect e-mail address, and you will need to contact us directly to confirm your order at info@svejewels.com.